Security Centre
How we protect your account, and how you can help.
Overview
Egnatia protects your account with staged payment authorisation, a full record of every sign-in, and cards you can freeze yourself the moment something looks wrong. The most important protection, though, is knowing what we will never ask you for.
Eligibility at a glance
- All security features are included on every account at no charge
- Report anything suspicious through the portal or by phone
What you get
The detail that matters.
We never ask for your clearance codes
Not by email, not by text, not on social media, and not on the phone. Anyone who does is not us.
Staged payment authorisation
A password alone cannot move money out. Each stage of an outbound payment needs a code we issued to you.
Every sign-in recorded
Location, device and result, visible to you on the login history page.
Freeze your card yourself
Instant and reversible, from your card page, without waiting to speak to anyone.
Questions
Answers before you ask.
Someone claiming to be Egnatia asked for my code. What do I do?
I see a sign-in I do not recognise.
Is my money protected?
Also relevant
Ready to talk about security centre?
Apply online in about ten minutes, or speak to a specialist first.
